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Hiring for Senior Engineer - CA Service Desk in Bengaluru/Bangalore, for Exp. 3 - 7 yrs at CenturyLi (Bangalore Job)

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Job Description:Skills: CA Servicedesk Experience: Min: 03.05 yrs Max: 7.00 yrs Requirement Locations: Bangalore Position Type: Production Support Employee Type : On Rolls Shift: Rotational shift Essential Skills: CA Unicenter Service Desk, ITIL, Work Flow Desirable Skills: IT APM Job Overview A Principal Service Desk Engineer in the Enterprise Management Practice is responsible for the evaluation, architecture, implementation, & amp amp troubleshooting of solutions required for CenturyLink to provide world class managed services to their customers around the globe. REQUIRED skills Extensive experience in CA Service Desk r12 & amp amp r14 Understanding of the Web Services (SOAP/XML and Rest) interface into CA Service Desk Experience in Change Management workflow, including development of CA Workflow code, and/or CA IT Process Automation Manager. Solid comprehension of ITIL standards relevant to IT Service Management. Solid understanding and experience with MS SQL 2005 and 2008. Including the ability to perform ad-hoc data queries, build views, and perform updates and other general maintenance tasks as needed in support of the operations of CA Service Desk and CA CMDB. Solid comprehension of data partitioning and multi-tenancy as it pertains to CA Service Desk r12 & amp amp r14. Solid understanding of Apache Tomcat and Microsoft IIS with Single Sign On. Understanding of Virtual LDAP concepts. Experience in customizing web forms and user interfaces within CA Service Desk. Solid understanding of all relevant web and application languages in support of customization, including HTML, SPEL, and JavaScript. OPTIONAL skills The ideal candidate will also have one or more of the following optional skills: Experience with CA CMDB Experience with CA ITAM Experience integrating CA Service Desk with other products for programmatic ticket creation. Experience with one or more of CAs monitoring or reporting products. Experience with Business Objects XI reporting solution Experience with Xtraction reporting tool Experience with PHP and Perl scripting Experience with Data Warehousing Key Responsibilities Architecture, Implementation, & amp amp Troubleshooting of complex CA Service Desk solutions The ability to discern business requirements, devises and document solutions, and implements those solutions. Understand and be able to communicate the benefits of the solution to the client. Mentor colleagues as appropriate. Install and configure technology to meet customer requirements Provide technical support as needed, resolving client technical issues during engagement. Support Project Managers and Service Delivery Managers with implementation or enhancement planning as needed. Complete schedules, time reporting, project status and any other documentation required in a timely manner. Position-Specific Decision-Making Authority Generally works without consulting their manager. No significant budgetary or other financial accountability. Does not supervise (hire, evaluate, and/or terminate) other employees.


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Posted on: Monday, 15 May, 2017  08:45
Expires On: Sunday, 21 June, 2020  18:30

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