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Excellent Career Opportunity for Senior Program Manager at Volantis Technologies Pvt Ltd,Pune (Pune Job)

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Job Description:Job Definition Senior Program Manager Middleware Services Responsibilities: Plan, build and run for the service administration EDC in the areas of Middleware technologies Manage/Support suppliers and associated SLA to enable effective delivery and resolution of IT services Drive ITIL and agile practices and oversee all he service operations, projects and activities Work with global team to ensure we are aligned to global strategies, policies and procedures Enable and champion an IT service culture Maintain day to day responsibility for the ownership and resolution (including any referral or escalation as may be necessary) of Service Review service metrics (KPIs) that identify the success of the services being utilized to recommend and coordinate implementation of changes to ITSM services to improve metrics Must aspire to a culture of service excellence, always putting the customer, our people and our business at the centre of everything they do. Able to understand and deliver services which are provided on a 24x7x365 basis. Experience of managing multiple stakeholders spread across various time zones. Requisites: Technical background ideally within Managed Services and IT outsourcing industry Experience in the technologies of IT Infra management covering (Middleware Mgmt WAS, MQ, MB, DB, Apache, Tom Cat) Understanding of supported system architecture and evolving technologies Know how in service definition, calculation and implementation Understanding of supported system architecture and evolving technologies People management experience and skills Expert in Project and Quality Management Bachelor of Engineering or equivalent with 12+ years of experience. ITIL, Middleware technologies certifications


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Posted on: Thursday, 13 April, 2017  08:43
Expires On: Tuesday, 24 December, 2019  18:30

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